Terms of service
1. Seller Identification
This site is operated by Candlys - Handcrafted Scented Candles, hereinafter referred to only as Candlys, based in Portugal. By browsing this site or making a purchase, you accept these Terms and Conditions.
2. General Conditions
Candlys reserves the right to refuse access or provision of services to any user, at any time, for any legitimate reason. The content made available may be changed without prior notice. By using this site, you declare that you have the legal age in your jurisdiction to enter into contracts or that you have obtained legal authorization for this purpose.
3. Products, Prices and Availability
All prices indicated include VAT at the legal rate in force in Portugal, unless otherwise stated. The available products are handcrafted, in limited quantities, and are subject to stock availability.
We reserve the right to change prices and descriptions without prior notice, as well as to discontinue products.
4. Order Processing
Orders are processed on a first-come, first-served basis and only after payment confirmation. In case of impossibility of processing due to lack of stock, we will inform the customer and propose an alternative solution or refund.
5. Means of Payment
The payment methods indicated in the online store are accepted, including credit card, debit, PayPal or other secure electronic systems. All payments are processed securely.
6. Deliveries
Orders are sent to the address indicated by the customer. Estimated delivery times are indicated at checkout and may vary according to destination and logistics operator. Candlys is not responsible for delays attributable to third parties.
7. Right of Free Resolution
Under the terms of the applicable legislation (DL n.º 24/2014, of February 14), the customer has 14 days from the receipt of the order to exercise his right of free resolution, without the need to indicate a reason.
To do this, you must:
Send an email to info@candlys.com to request the return;
Indicate the order number;
Ensure that the product(s) are in perfect condition, unused and with intact original packaging.
The refund will be processed up to 14 days after receipt of the returned goods.
8. Exceptions to the Right of Free Resolution
Product returns are not accepted:
That show signs of use or damaged by misuse;
Customized or custom-made;
Whose packaging is open (for hygiene and safety reasons, especially in the case of candles, diffusers or aromatic waxes).
9. Exchanges and Refunds
See our Refund Policy for more details. The customer is responsible for the costs of shipping the return, except in cases of error attributable to Candlys. Used products are not eligible for exchange or return.
10. Intellectual Property
All content on this site (images, text, logos, design, etc.) is the exclusive property of Candlys or used with authorization. Unauthorized reproduction or use will be considered a violation of intellectual property, subject to legal sanctions.
11. Responsibility
Candlys is not responsible for damages caused by misuse of its products. The products must be used according to the instructions provided.
12. Data Protection
The use of this website implies the acceptance of the Privacy Policy, which is in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).
13. Applicable Legislation
These Terms and Conditions are governed by the Portuguese and European legislation in force. In the event of a dispute, you can use the European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr.
14. Additional Clause for Commercial Relations (B2B)
For the purposes of transactions with companies, resellers or B2B entities, specific conditions previously negotiated in writing apply. These transactions are not subject to the same free resolution rules applicable to the final consumer, being regulated by the Commercial Code and the agreed contractual clauses.
15. Contacts
For additional clarifications, contact us through:
📩 info@candlys.com
This site is operated by Candlys - Handcrafted Scented Candles, hereinafter referred to only as Candlys, based in Portugal. By browsing this site or making a purchase, you accept these Terms and Conditions.
2. General Conditions
Candlys reserves the right to refuse access or provision of services to any user, at any time, for any legitimate reason. The content made available may be changed without prior notice. By using this site, you declare that you have the legal age in your jurisdiction to enter into contracts or that you have obtained legal authorization for this purpose.
3. Products, Prices and Availability
All prices indicated include VAT at the legal rate in force in Portugal, unless otherwise stated. The available products are handcrafted, in limited quantities, and are subject to stock availability.
We reserve the right to change prices and descriptions without prior notice, as well as to discontinue products.
4. Order Processing
Orders are processed on a first-come, first-served basis and only after payment confirmation. In case of impossibility of processing due to lack of stock, we will inform the customer and propose an alternative solution or refund.
5. Means of Payment
The payment methods indicated in the online store are accepted, including credit card, debit, PayPal or other secure electronic systems. All payments are processed securely.
6. Deliveries
Orders are sent to the address indicated by the customer. Estimated delivery times are indicated at checkout and may vary according to destination and logistics operator. Candlys is not responsible for delays attributable to third parties.
7. Right of Free Resolution
Under the terms of the applicable legislation (DL n.º 24/2014, of February 14), the customer has 14 days from the receipt of the order to exercise his right of free resolution, without the need to indicate a reason.
To do this, you must:
Send an email to info@candlys.com to request the return;
Indicate the order number;
Ensure that the product(s) are in perfect condition, unused and with intact original packaging.
The refund will be processed up to 14 days after receipt of the returned goods.
8. Exceptions to the Right of Free Resolution
Product returns are not accepted:
That show signs of use or damaged by misuse;
Customized or custom-made;
Whose packaging is open (for hygiene and safety reasons, especially in the case of candles, diffusers or aromatic waxes).
9. Exchanges and Refunds
See our Refund Policy for more details. The customer is responsible for the costs of shipping the return, except in cases of error attributable to Candlys. Used products are not eligible for exchange or return.
10. Intellectual Property
All content on this site (images, text, logos, design, etc.) is the exclusive property of Candlys or used with authorization. Unauthorized reproduction or use will be considered a violation of intellectual property, subject to legal sanctions.
11. Responsibility
Candlys is not responsible for damages caused by misuse of its products. The products must be used according to the instructions provided.
12. Data Protection
The use of this website implies the acceptance of the Privacy Policy, which is in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).
13. Applicable Legislation
These Terms and Conditions are governed by the Portuguese and European legislation in force. In the event of a dispute, you can use the European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr.
14. Additional Clause for Commercial Relations (B2B)
For the purposes of transactions with companies, resellers or B2B entities, specific conditions previously negotiated in writing apply. These transactions are not subject to the same free resolution rules applicable to the final consumer, being regulated by the Commercial Code and the agreed contractual clauses.
15. Contacts
For additional clarifications, contact us through:
📩 info@candlys.com